It used to work fine but now when I open the Play Store app it says "Error retrieving information from server. [RH-01]" and I can't do anything. I tried clearing the cache of the Google Play Store and Google Play Services but it still has the problem. Gmail still works from the phone so I don't think it's a problem connecting to my google account.
I have an Xperia Arc with custom rom, which turns out to be the problem. See accepted answer.
Answer
Apparently some custom ROMs do not come with any Google services and to fix this you need to flash gapps using a program such as Clock Work Mod. This page has a link to download gapps.
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