I got a galaxy nexus at Google IO, and randomly today the power button stopped working. I was on a call, used it to lock the screen after I got off, put it in my pocket, and when I got home the button wasn't working. The rest of the phone works if I plug it in to charge (waking up the screen), but the button doesn't respond. Short press doesn't lock/wake and long press doesn't bring the power menu up. What happened and how can I fix it?
I've tried pulling the battery and letting it sit for a few minutes without rebooting it, and it didn't help.
Answer
If the phone is working normally except for the power button not responding, you most likely have a hardware issue. That is, the power button is probably physically broken.
In this case, you will need to return the phone to the manufacturer or the point of purchase for a repair or replacement.
Before returning the phone, copy off any personal data you wish to keep, and remove the battery, SD card, SIM card and any external case; do not ship those or any other accessories back along with the phone. You may get a replacement phone, and your data and accessories will not be transferred.
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